A Service Level Agreement (SLA) in logistics is a type of contract between a client and a logistics service provider that clearly details the standard and scope of services to be delivered. It is a useful tool in establishing mutual understandings concerning services and setting clear-cut performance measures or Key Performance Indicators (KPIs) such as uptime, responsiveness, and quality. While KPIs can be instrumental in cementing a comprehensive agreement, both parties often need to engage in extensive exchange in order to ensure that the SLA benefits both parties equitably.
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The Alibaba.com Team
Alibaba.com is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.