Home » Latest News » E-commerce & AI News Flash Collection (Jun 10): Amazon Customer Service Layoffs, Apple Jumps into AI

E-commerce & AI News Flash Collection (Jun 10): Amazon Customer Service Layoffs, Apple Jumps into AI



Amazon Reduces Customer Service Workforce

Amazon has announced further layoffs in its customer service team globally, following previous rounds of layoffs by major tech companies. Customer service positions are particularly affected due to shifts towards remote work and cost-cutting measures. Amazon has moved many customer service employees from call centers to remote positions and outsourced some roles to third-party companies. This cost-cutting has been apparent through reduced budgets for rewards and incentives for customer service staff. Employees also report increased workloads and challenges in providing customer discounts.

TikTok Shop Launches Billion-Dollar Club Initiative

TikTok Shop has introduced the “Billion-Dollar Club” policy to support cross-border sellers in the U.S. The initiative includes benefits like governance assurance, commission waivers, logistics support, a potential best-sellers program, and prioritized marketing resources. This policy aims to help brands and merchants achieve significant growth and sales breakthroughs on the platform. Key merchants will receive priority access to these incentives to drive their success.

DHL Opens New Distribution Center in Texas

DHL announced the relocation of its North Texas distribution center to a larger facility in Irving, investing $57.5 million in the project. The new center, spanning 220,000 square feet, is twice the size of the previous facility and located close to Dallas-Fort Worth International Airport. Equipped with advanced sorting technology, the center can handle 24,000 packages per hour with high accuracy. This move reflects DHL’s commitment to innovation and meeting the growing demands of e-commerce.

Costco Expands E-commerce Operations

Costco is significantly expanding its e-commerce capabilities, which have contributed to its robust stock performance. The retailer is focusing on enhancing its online shopping experience and increasing the efficiency of its digital operations. This strategy includes investing in technology and logistics to streamline order fulfillment and improve customer service. The expansion aims to compete more effectively with e-commerce giants like Amazon and Walmart. Analysts remain optimistic about Costco’s potential for continued growth in the digital marketplace.

Roche Tackles Counterfeit Diabetes Devices

Roche is addressing the issue of counterfeit diabetes medical devices, which pose serious risks to patient safety. The company has reported instances of fake devices circulating in the market and is collaborating with regulatory authorities to combat this problem. Roche emphasizes the importance of purchasing medical devices through authorized channels to ensure their authenticity and effectiveness. The fight against counterfeit medical products is crucial for maintaining trust in healthcare solutions and protecting patient health. Roche is also investing in advanced technologies to enhance the security of its medical devices.


UK Retailers File Lawsuit Against Amazon

The British Independent Retailers Association (BIRA) is suing Amazon for allegedly abusing market data. BIRA claims Amazon uses non-public data from retailers for competitive purposes and manipulates the “Buy Box” to favor its own products. This practice is said to drive small retailers out of the market while maximizing Amazon’s profits. The lawsuit follows a related investigation by the UK’s Competition and Markets Authority (CMA) and is considered the largest collective action by UK retailers against Amazon.

Hooxma Fresh Debuts in U.S. and Canada

Hooxma Fresh products are now available at 99 Ranch Market and Yamibuy, marking the first major international expansion for the Chinese supermarket. Popular for its high-quality products in China, Hooxma Fresh conducted market research in the U.S. and Australia to cater to overseas Chinese communities. The brand offers convenient compound seasonings and a variety of snacks, which quickly became top sellers on Yamibuy. Hooxma Fresh plans further expansions into Australia, Singapore, and South Korea.

France’s E-commerce Market Growth in Q1 2024

The French e-commerce market grew by 7.5% in Q1 2024, reaching €42.2 billion in sales. According to the French e-commerce sales association Fevad, transaction volume rose by 4.7% to 605 million. The average order value increased to €70, up 2.7% from the previous year, indicating a balance between sales and transaction growth. Active e-commerce sites grew by 10%, with notable improvements in the food sector and a slower decline in non-food products.

Brexit Impacts Cross-Border Clothing Sales

The aftermath of Brexit has led to a significant decline in cross-border clothing sales between the UK and EU countries. Retailers report increased costs and logistical challenges, resulting in reduced consumer demand for cross-border purchases. The added complexity of customs procedures and tariffs has further strained the e-commerce clothing market. This decline highlights the broader economic repercussions of Brexit on the retail sector. Businesses are now seeking alternative strategies to mitigate these challenges and sustain their operations in a post-Brexit environment.


Apple Integrates ChatGPT Across Platforms

Apple has integrated ChatGPT across its platforms, unveiling a new initiative called Apple Intelligence. This integration brings advanced natural language processing capabilities to iPhones, iPads, and Macs, enhancing user interactions and functionality. The company aims to provide a more intuitive and seamless user experience by leveraging generative AI features. Apple Intelligence is expected to revolutionize how users interact with their devices, offering personalized assistance and improved efficiency. This move positions Apple as a leader in the AI space, competing with other tech giants.

Apple Intelligence Enhances Generative AI Features

Apple Intelligence introduces generative AI features across its product lineup, including iPhones, iPads, and Macs. These features enable devices to perform more complex tasks and provide users with advanced functionalities. The integration of generative AI aims to enhance productivity and creativity, allowing users to generate content and perform tasks with greater ease. Apple is focused on creating a cohesive ecosystem where AI-driven innovations improve the overall user experience. This development marks a significant step forward in Apple’s AI strategy, showcasing its commitment to cutting-edge technology.

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