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15 Ecommerce Statistics Every Entrepreneur Must Know


The ecommerce landscape is constantly changing, and it can be tough to keep up with the latest trends in the industry. However, by understanding the latest ecommerce statistics, you can ensure that your ecommerce marketing strategy is on track and making the most impact. 

For example, did you know that 85% of consumers abandoned their shopping carts in 2022? This highlights the importance of ensuring that your website is optimized to draw your visitors back to complete the purchase with compelling forms and popups.

Similarly, mobile commerce is on the rise, with more and more consumers using their smartphones and tablets to make purchases. In fact, three-quarters of all ecommerce traffic now comes from mobile devices! This trend is only set to continue, so it’s crucial that you make sure your website is mobile-friendly.

But why do you need to know the latest ecommerce statistics?

It’s simple—armed with these trends, businesses can make informed decisions about where to focus their efforts in order to maximize sales and ROI.

Data is also the key to staying one step ahead of the competition and ensuring you’re implementing the most effective ecommerce marketing strategies. 

With this in mind, we’ve compiled a list of the most important ecommerce statistics for 2023 so that you can stay ahead of the curve.

Right from general ecommerce trends, beauty and fashion ecommerce insights, to email marketing and mobile ecommerce, we have covered the key statistics that matter.

So take some time to review them well and see how you can apply them to your own marketing strategy.

General ecommerce statistics

ecommerce growth by country in 2022

There’s no stopping the growth of ecommerce sales, with global online sales expected to reach a staggering $8.1 trillion by 2026.

Expectedly, as an increasing number of people around the world opt for online shopping, a quarter of all retail sales will come from ecommerce in the near future. While the competition between the two ecommerce giants, Alibaba and Amazon, continues to heat up, Amazon is slated to take over the top position by 2027, when it’s expected to generate $1.2 trillion in online sales.

What’s more?

According to the latest ecommerce stats, Asia has the highest ecommerce revenue at about $2 trillion, followed by the Americas and Africa. This is due to the rapid growth of economies in countries such as Singapore, India, and Indonesia, as well as the growing number of consumers in these countries who are increasingly turning to ecommerce platforms for buying products.

If you are looking to tap into this growing market, now is the time to start selling in Asia. With the right ecommerce platform and smart email marketing strategy, you can reach a large audience of potential customers and make a significant amount of sales.

Finally, it’s expected that ecommerce will make up 25% of total global retail sales by 2026, up from 19% last year.

General ecommerce statistics for USA

retail ecommerce revenue in the united states

Though online retail sales have been increasing steadily in the USA for years to $768 billion in 2021, ecommerce statistics show that brick-and-mortar sales still make up the majority of retail sales in the country.

This trend is likely to continue, as the majority of Americans still prefer to shop in-store rather than online.  

There are a number of reasons why Americans still prefer to shop in-store, including the ability to inspect and try before they buy, the convenience of being able to receive items immediately, and the social aspect of shopping with friends.

But this may change soon.

According to the latest ecommerce statistics, retail ecommerce sales will reach $1.3 trillion by 2025, when they’ll account for almost a quarter of all retail sales. Until then, the sales are expected to register double-digit growth each year.

retail ecommerce statistics

These numbers show that the growth of retail ecommerce is still strong in the USA, and that businesses need to be prepared to take advantage of this channel by strengthening their ecommerce marketing strategies.

Shopping behavior ecommerce statistics

percentage of us consumers shopping in store vs online

Despite the fact that most Americans (except Millennials) still prefer in-store shopping, ecommerce stores have a lot to celebrate. A large number (36%) of Americans prefer to do small grocery shopping online every week. At the same time, 57% of Americans turn to ecommerce stores for holiday shopping. The most commonly bought items online include clothing, shoes, movies, music, games, and books, followed by electronics, accessories, and food.

The reason for this is simple—direct delivery to home. It’s the #1 reason for 54% of consumers. A large number of them also do so to avoid large crowds.

online vs offline purchases by category in the usa in 2022

And guess what?

Most of this shopping is done through smartphones, with 51% of consumers opting to complete their purchases online.

That said, most consumers (85%) ended up abandoning their carts in the second quarter of 2022. This is an important ecommerce statistic you need to know, as it can lead to a drop in your revenue. At the same time, remedying this issue could boost it further.

There are a number of reasons why shoppers may abandon their carts, including high shipping costs, difficulty navigating the website, and simply changing their minds about the purchase.
Some of the things you can do to help change their mind include offering free shipping, providing seamless website navigation, and providing discounts.

A powerful strategy that can come in handy to woo back cart abandoners is email automation. It can yield a year-on-year conversion rate of 13%.

You can also use popups, forms, wheel of fortune, and teasers to attract cart abandoners back. Another effective way is to integrate abandoned cart SMS marketing with your retargeting and cart recovery emails.

Mobile ecommerce statistics

As mentioned earlier, people are increasingly using their mobile phones to shop online. While in 2017, mobile’s share of ecommerce sales was 8.9%, it was estimated to account for 72.9% of global ecommerce sales in 2021.

mobile share of ecommerce statistics

Additionally, the average time Americans spend on their mobile phones increased to 4 hours and 23 minutes in 2021. This excludes the time spent talking over the phone.

Interestingly, desktop ecommerce has a higher conversion rate (3.8%) compared to mobile phone sales (2.3%) in the USA, per the latest ecommerce statistics.

Despite this, mobile commerce sales in the USA reached $360 billion in 2021 and are expected to reach $710 billion by 2025.

US mobile ecommerce sales statistics

This trend is expected to continue as online retailers are investing heavily into this space, with new features being launched every day to make it easier for shoppers to buy products from their phones.

One thing that these numbers highlight is that an integrated approach is required to target consumers in the USA. Instead of taking a single path to shopping online, consumers leverage different channels, right from desktop and email marketing to in-store purchases. 

As different consumers react and respond to different types of offers, messages, and channels, ecommerce marketers will need to fine-tune their integrated omnichannel marketing approach.

Digital payment ecommerce statistics

At $1.19 trillion, digital commerce accounts for the largest chunk of digital payments made in the US. The total transaction value of digital payments is expected to reach $1.76 trillion in 2022. 

Compared to Asian countries, the western markets have been slower to switch to new digital payment solutions. The fact that China recorded the highest digital transaction value in 2022 proves the point.

Globally, digital and mobile wallets have emerged as the latest payment trend in ecommerce. They are becoming more popular than cards, which is a sign that people prefer to use them for online purchases.

Ecommerce statistics show that digital and mobile wallets accounted for roughly half of global ecommerce payment transactions in 2021, and their share will increase to 53% by 2025. 

digital and mobile wallets statistics

This is due to the widespread use of smartphones, which allow people to make payments from their phones without having to carry cash or cards. Digital wallet providers also offer rewards programs, loyalty points, and other features that traditional retailers cannot provide.

Although credit cards are the second most popular ecommerce payment method, their usage is set to decline in the future.

However, shoppers in the USA continue to prefer credit and debit cards (82%), while most Europeans (80%) say Alipay and PayPal are the preferred payment modes.

What does this mean for ecommerce retailers? 

Different ecommerce payment methods can attract various kinds of customers and boost sales for you. Offering a variety of payment options gives customers the flexibility they need to make a purchase, and it can also make your store more appealing to a wider range of shoppers. Try to offer a mix of credit and debit cards, e-wallets, and possibly cryptocurrency. 

Covid-19 ecommerce statistics

As the Covid-19 pandemic began to take hold in early 2020, many businesses were forced to close their doors and move their operations online. For retail sales, this meant a shift from in-person shopping to ecommerce. 

In Canada, the U.K., and the USA, the share of ecommerce transactions grew significantly during this period. In particular, the drugstore segment’s ecommerce sales alone accounted for 16% of total retail sales. 

The other key ecommerce statistics during this period were that the traffic to ecommerce websites increased by 12% while there was a year-over-year (YoY) increase of 40% in the number of unique digital shoppers. Unique page views and order count also rose to 96% and 88% percent, respectively, in April 2020.

ecommerce websites statistics for 2020

Our ecommerce statistics also show that both email open rates and click-through rates increased significantly during and after the pandemic.

Notably, the pandemic also led to a significant increase in online purchases through social media, particularly in the Middle East, where the increase was 93 percentage points. This was followed by North America at 68 and Europe at 59 percentage points.

online purchase statistics during the pandemic by region

There are a number of factors that have contributed to this trend. Firstly, social media platforms such as Facebook and Instagram have made it easy for users to discover and purchase products without having to leave the app.

Secondly, many businesses have been using social media to promote their products and offer special deals and discounts, which has encouraged more people to make purchases online. Finally, the pandemic meant that people were spending more time at home and were, therefore, more likely to turn to online shopping as a way to pass time.  

To make the most of this opportunity, Ron Dod, CMO at Visiture, advises marketers to find out which social channels their target audience prefers and to experiment with new ways, tools, and technologies to connect with them.

ecommerce quote

Similarly, Omnisend’s Greg Zakowicz advises marketers to be mindful when using email marketing during challenging times such as the pandemic. This involves understanding the audience’s perspective and taking a softer tone with the email copy. He also advises tweaking the content of popups, forms, and other messages that run in the background to align with your overall messaging.

Fashion ecommerce statistics

shopping cart abandonment rate on fashion websites

Ecommerce has enabled a whole new avenue for consumers to have the convenience of purchasing clothes when and where they want. It has led to fashion ecommerce becoming a $752.5 billion industry globally in 2020. 

It’s growing quickly too.

In fact, by 2025, the online clothing industry is slated to reach $1.2 trillion, while fashion, the largest B2C ecommerce segment, will grow at a rate of 9.1% each year to reach $1.164,7 billion by 2025.

online clothing statistics

And in this rapidly changing industry, it’s important for fashion retailers to keep pace with the ecommerce statistics in the fashion industry. The top positive fashion ecommerce trends to note are the significant growth in clothing and apparel ecommerce, and the rise in second-hand shopping. 

Clearly, the convenience that online shopping offers is the key driver of this trend. Online buying also allows customers to buy clothes that are not available in their local stores and get them delivered at their doorstep.

It is also worth noting that although the Asian market is currently the largest in terms of ecommerce fashion revenue, the North American market is not far behind. The latest ecommerce statistics show that North America might overtake Asia in 2022. This is due to the fact that the ecommerce market is growing at a faster rate in North America than it is in Asia.

In 2021, the fashion ecommerce industry generated $200.8 billion in North America, and that figure is expected to reach $331.7 billion by 2025.

fashion ecommerce forecasted revenue

Another interesting trend that’s emerging in the fashion industry across the USA and Europe is the preference for second-hand fashion. 

Ecommerce statistics from 2020 show that one out of five consumers made second-hand fashion purchases, and this share is expected to go up to 27 percent by 2023.

That said, everyone doesn’t prefer ecommerce.

About 47% of consumers across the globe said that they do not want to shop online for clothes because they cannot see the products in person. Not being able to try out clothes before buying is another reason why 43% of consumers refrain from shopping online for clothes.

At the same time, cart abandonment rates on fashion websites continue to be higher than average abandonment rates for all ecommerce sites at 84.4%. The rates are higher at 88% for luxury fashion websites.

cart abandonment statistics for fashion stores

To attract cart abandoners, you will need a smart fashion ecommerce strategy. This includes reaching out to the abandoners and getting them back to your website to complete their purchases. 

To get a jumpstart on your ecommerce business, you should implement an omnichannel strategy. This starts with a marketing automation platform, which allows you to develop sophisticated email workflows as well as SMS and push notifications.

Using it, personalize your messages across all touchpoints, including popups and forms on your site. This can help you get a good chunk of business from this burgeoning industry.

Beauty and apparel ecommerce statistics

The beauty industry has traditionally been driven by brick-and-mortar purchases that accounted for 85% of all sales in this sector in the pre-Covid era.

However, sales significantly decreased during the pandemic, with brick-and-mortar stores closing due to local lockdown rules. This led to quick growth of the ecommerce industry in this segment.

Ecommerce statistics from 2022 show that 60% of online shoppers now start their purchase journey from Sephora or Ulta, while Amazon comes a close second.  

There are a number of reasons why beauty and personal care products are particularly well-suited to ecommerce. First, many of these products are small and easy to ship, which makes them ideal for online retailers. Second, customers can often find a wider selection of products online than they can in brick-and-mortar stores. 

And third, customers can often get better deals on beauty and personal care products online than they can offline. With all of these factors working in its favor, it’s no surprise that ecommerce sales in beauty and personal care are growing at a rapid pace. And as an increasing number of consumers turn to the internet for their beauty and personal care needs, this trend is likely to continue.

But beauty isn’t the only industry that’s picking pace online. Apparel is not far behind.

Globally, the apparel market volume is expected to reach 192,534.8 million pieces by 2026. Currently, in 2022, the per-person volume stands at 22 pieces.

Additionally, according to the latest ecommerce stats, the global apparel market will produce $1.53 trillion in revenue in 2022, and this is expected to grow at a CAGR of 5.48% between 2022 and 2026.

The largest segment in the apparel market is women’s apparel, with a volume of $0.79 trillion in 2022. Also, most of the sales in this sector (95%) will come from non-luxury goods.

This is a trend that’s prevalent in the USA as well. Inexpensive clothing, along with increasing use of social media and the internet, are the key drivers of apparel ecommerce growth. 

It’s not surprising then that the market for apparel and accessories is worth a whopping $124 billion in the USA, and it’s only set to cross $150 billion by 2025. In 2022, the USA has the highest revenue in the sector at $312 billion with per-person revenue of $200.80. 

Apparel and accessories revenue in the US

If you are looking to invest in the personal care segment in the USA, the time is ripe!

Ecommerce revenue from this segment reached $53.7 billion in 2021, representing a $13 billion increase from 2020. This accounts for 11.38% of the total ecommerce market in 2021.

Apparel ecommerce revenue by years

And this market is set to expand to $79.3 billion by 2025, making it the most profitable segment of the industry for those who invest in it today.

Social media ecommerce statistics

With over four billion active social media users, it’s no surprise that numerous ecommerce businesses are turning to social commerce to drive their revenues. 

If the latest ecommerce statistics are anything to go by, social media channels are now the preferred shopping platform for many consumers in the United States. About 55% of online shoppers aged between 25 and 34 worldwide have made purchases through social media. 

According to the available ecommerce statistics, social commerce has resulted in a revenue of $724 billion in 2022. This number is likely to reach $6.2 trillion in this decade at a CAGR of 30.8% until 2030.

social commerce forecasted growth

This is an expected trend as social media offers an easy way for customers to connect with their favorite brands and retailers on a more personal level. They can follow their favorite companies and get updates on new products and sales. Shoppers can interact with brands and retailers through comments, likes, and shares. This makes the shopping experience more fun and engaging. 

Most social media platforms also offer in-platform purchases, so consumers don’t need to leave the platform to complete their purchase.  

However, Instagram may have a clear edge over other platforms when it comes to ecommerce. According to a global survey, 61% of marketers are looking to increase their use of Instagram. On the other hand, 52% of them are not planning to use TikTok at all.

instargam and tiktok statistics

The fact that social media ecommerce platforms tend to be more user-friendly and intuitive than traditional ecommerce sites also contributes to social ecommerce. This is due to the fact that they are designed for use on mobile devices, which are increasingly the preferred way for consumers to access the internet.

Online marketplaces rule the roost for product discovery, though. About 34% of consumers find products there. Needless to say, these marketplaces like eBay and Alibaba account for about 25% of global ecommerce sales. Amazon alone drives 14% of all ecommerce sales.

Ecommerce email marketing statistics

Conversion rates by email type

Here we look the conversion rates for each automation type and compare them to the average conversion rate for campaigns.

Automation typeConversion rateLift over campaigns
Abandoned Cart2.31%2202%
Browse Abandonment0.60%497%
Feedback Request1.16%1056%
Lapsed Purchase0.79%690%
Product Abandonment0.92%821%
Product Review0.92%815%
Shipping Confirmation1.66%1553%
Order Confirmation3.22%3113%

Source: Omnisend  Embed  Created with Datawrapper

Perhaps the most obvious benefit of email marketing is automation. It saves time. Instead of spending hours manually creating and sending emails, email marketing automation allows you to set up automated email campaigns that can send emails to your customers on a schedule and based on triggers.

Another benefit of email marketing automation is the ability to track results and analyze your customer behavior. Automated email marketing can thus play a major role in helping you nurture leads and turning them into customers.

Our latest compilation of email, SMS, and push marketing statistics shows the importance of investing in email marketing automation.

Notably, automated messages accounted for 29.1% of all email marketing orders in 2022. And although conversion rates for email campaigns in 2022 went down to 0.08% from 0.10% in 2021, the click-to-conversion rate remained steady at 6.74%.

Our ecommerce statistics also show that automated emails fared much better than promotional emails, with an 80% increase in open rates, a 342% rise in click rate, and a staggering 2200% increase in conversion rates.

What’s more?

35% of people who open an automated email make a purchase compared to 6.75% of those who click on a campaign email.

automated and campaign emails statistics

Of all emails, browse abandonment messages had the highest conversion rates at 50% of all automated messages, followed by cross-sell messages.

The highest open rates among all email types were seen for shipping confirmation at 63.9% and order confirmation messages at 61.1%, per the latest ecommerce statistics.

shipping rates and order confirmation open rates statistics

When it comes to email marketing, ecommerce businesses need to take a strategic approach in order to make the most of this powerful tool. By building a contact list of segmented leads and sending personalized emails, you can ensure that your messages are relevant and targeted to your audience. 

Testing different email subject lines is also important, as this can help you find the most effective way to get your message across. Finally, making strategic use of push notifications, pop-ups, and forms can help you to boost your conversion rate and drive more sales.

Ecommerce SMS marketing statistics

SMS marketing statistics (H1 2022)

This table looks at the click rate, conversion rate and total text messages sent for the first halves of 2022 and 2021, plus the full year for 2021.

YearClick rateConversion rateTotal sent
2022 (H1)11.35%0.30%42,304,264
2021 (H1)11.30%0.35%31,161,396
2021 (Full year)11.54%0.25%73,430,242

Source: Omnisend  Embed  Created with Datawrapper

If you’re wondering if SMS marketing is relevant and effective in this digital age, these ecommerce statistics prove that it is.

Both promotional campaign sends and total SMS sends increased by 47% and 36% year-over-year, respectively.

Ecommerce brands sent 376% more text messages in 2020 as compared to 2019. Additionally, brands sent 75% more text messages in 2021, while the number of automated SMS increased by 258%.

This trend continued in the first half of 2022 when 36% more SMS were sent. Despite a slight decline, automated SMS messages generated 28% more orders in 2022 compared to 2021.

One of the notable ecommerce statistics is that automated SMS messages convert 349% better than promotional SMS messages.

conversion rate of automated sms messages

This shows that SMS marketing is a powerful tool that can help businesses reach a wider audience with an omnichannel strategy

Ecommerce push notifications statistics

Web push message marketing statistics (H1 2022)

This table compares the click rate, conversion rate and total push notifications sent for the first halves of 2021 and 2022.

YearClick rateConversion rateTotal sent
2022 (H1)0.28%0.10%73,449,159
2021 (H1)0.63%0.24%20,922,013

Source: Omnisend  Embed  Created with Datawrapper

While SMS messaging and email marketing have been around for much longer, web push notifications are a relative newcomer to the world of marketing communications. 

Nevertheless, they have already made a big impact. 

According to the latest data, these notifications are increasingly being used by merchants. In 2022, 260% more promotional and 27% more automated push notifications were sent by merchants.

These messages have a much higher open rate and conversion rate than email, according to the ecommerce statistics we have compiled.

In fact, 35% of consumers who click on a promotional push notification message and about 44% of those who click on an automated push message make a purchase. Compared to 2021, push messages generated 43% more orders in 2022.

promotional push notification vs automated push notification statistics

When it comes to open rates, campaigns have an open rate of 17.9%, while automated notifications have an open rate of 65.1%.

Unlike other marketing channels that require complex setup and ongoing management, web push notification marketing is easy to set up, making it a great way to promote your store.

Shopify statistics

If you have an ecommerce business or are considering setting up an online store, one of the most powerful platforms to use is Shopify. With a customizable platform, stunning themes, an easy-to-use checkout process, and a wide range of features, Shopify continues to be a preferred ecommerce store platform.

Ecommerce statistics show that the platform is growing in popularity among businesses of all sizes. In the past year, Shopify has been used by merchants across 175 countries while generating sales worth $543 billion. The revenue of its parent company, Shopify Inc., was $4.6 billion in 2021.

shopify inc revenue graph

Given its popularity, it comes as no surprise that its brand value increased by 68% in 2022 compared to its value in 2021. In the USA, there are currently 2,571,033 Shopify customers, with the most popular store categories being fashion, apparel, jewelry, bags, makeup, shoes, home decor, groceries, and fitness.

According to ecommerce statistics from Q2 of 2022, the Gross Merchandise Volume (GMV) of Shopify was $47 billion, while it had crossed $54 billion in 2021.

Interestingly, clothing products were the top-selling products on online stores built using Shopify, with 75.5 thousand Shopify clothing stores.

top selling products for shopify

The second-most stores were in the home and garden sector with 33.8 thousand shops.

There are many reasons why there are so many Shopify success stories. It’s easy to use and scalable, making it great for starting and growing your business.

But one of the most important factors here is its integration capabilities. With Shopify, you can easily integrate your store with other software and platforms, such as accounting systems, shipping carriers, and marketing tools. This makes it easy to manage your entire business from one central location.  

Omnisend’s Shopify integration makes it easy to add powerful email marketing features to your Shopify store. With Omnisend, you can automatically send welcome emails to new customers, send abandoned cart emails to customers who have left items in their shopping carts, and much more.

Integrating Shopify with your Omnisend account also allows you to take advantage of advanced segmentation and targeting features. This allows you to send highly targeted and personalized email and SMS campaigns that will resonate with your customers and encourage them to make a purchase.

WooCommerce statistics

WooCommerce has become one of the most popular ecommerce platforms in the world, with a 36.68% market share in 2022. According to ecommerce statistics, WooCommerce is now used by more than 22% of the top one million ecommerce websites and 6,546,734 live websites.

woocommerce usage statistics

Its growing popularity is also evidenced by the fact that it has been downloaded 213.5 million times and that WooCommerce Checkout is the most used software in the U.K., followed by Shopify.

It is easy to see why WooCommerce is so popular. It is a very versatile platform that can be used to create any type of online store. It’s also free to use. Second, there are thousands of WooCommerce themes that make it easy to set up stunning online stores. On ThemeForest alone, you can find over 5000 WooCommerce themes.

Apart from a wide range of features and plugins that allow businesses to customize their stores to meet their specific needs, WooCommerce is known for: 

  • Multiple payment methods
  • Ability to sell physical and digital products
  • Built-in shipping functionality
  • Extensive color and font customization options

BigCommerce statistics

According to recent data, BigCommerce is one of the most popular ecommerce platforms in the United States. In fact, as per the latest ecommerce statistics, 74.6% of the world’s BigCommerce-powered sites are in the USA. The other countries that use BigCommerce are Australia, Canada, and the U.K.

number of stores growth for bigcommerce

Currently, BigCommerce is powering 47,676 live stores, with new ones being added each year. The number of new stores added in 2021 was 4,831, while to date in 2022, 5,144 new stores have been added.

bigcommerce usage statistics

While the number of BigCommerce stores grew by 17% in the third quarter of 2022, the growth has been steady in the last few years. It’s not surprising then that BigCommerce now has revenues in excess of $200 million.

bigcommerce holdings revenue graph

Most BigCommerce stores are selling home and garden products at 16.2%, followed by apparel products at 15.2%, and autos and vehicles at 6.8%.

Ecommerce statistics also show that BigCommerce has a strong presence in the sports, food, and beauty sectors with over 3000 stores. 

There are a number of reasons for BigCommerce’s popularity, including its robust feature set and ease of use. Some of its most popular features include a powerful drag-and-drop store builder and built-in themes and templates.

If you’re looking to take your online store to the next level, integrating BigCommerce with Omnisend is recommended. Omnisend is a powerful ecommerce marketing platform that allows you to create highly targeted and personalized campaigns that will help you boost sales and grow your business.


As you can see, ecommerce statistics for 2022 provide a wealth of information that can help you shape your ecommerce marketing strategy. By diving deep into the relevant data on email conversion rates, open rates, cart abandonment rates, or preferred payment modes, you can build a strategy that will resonate with your customers.

Whether it’s knowing which channels to focus on or what type of messages are most popular with consumers, having accurate ecommerce statistics at your fingertips will help you make data-driven decisions for your business. 

Additionally, you can create integrated ecommerce marketing campaigns with Omnisend by combining email and SMS to address the needs of online shoppers.

So if you’re not already doing so, make sure you start using data to inform your ecommerce decisions today.

Source from Omnisend

Disclaimer: The information set forth above is provided by Omnisend independently of Alibaba.com. Alibaba.com makes no representation and warranties as to the quality and reliability of the seller and products.

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