In the dynamic world of office equipment, printers remain a crucial investment for businesses of all sizes. As we dive into the US market, we have meticulously analyzed thousands of customer reviews on Amazon to uncover insights into the top-selling printers. This comprehensive review will provide an in-depth analysis of the most popular models, highlighting customer preferences and common concerns. From the compact and reliable Brother HL-L2460DW to the versatile and feature-rich HP OfficeJet Pro series, this blog aims to equip businesses with the knowledge they need to make informed purchasing decisions.
Table of Contents
1. Individual analysis of top sellers
2. Comprehensive analysis of top sellers
3. Conclusion
Individual analysis of top sellers
In this section, we delve into the detailed reviews of the five best-selling printers on Amazon, examining customer feedback to identify what users appreciate most and the common issues they encounter. Each printer’s performance, user satisfaction, and areas for improvement are thoroughly analyzed to help you make the best choice for your business needs.
Brother HL-L2460DW wireless compact monochrome laser printer
Introduction to the item: The Brother HL-L2460DW is a wireless, compact monochrome laser printer designed to meet the needs of small to medium-sized businesses. Known for its efficient printing capabilities, this printer boasts a print speed of up to 32 pages per minute and supports automatic duplex printing. Its compact design allows it to fit into tight spaces, making it an ideal choice for offices with limited room. The printer is compatible with multiple devices through wireless networking, and it supports mobile printing via AirPrint, Google Cloud Print, Brother iPrint&Scan, and Wi-Fi Direct.
Overall analysis of the comments: The Brother HL-L2460DW has garnered an impressive average rating of 4.5 out of 5 stars from over 2,000 reviews on Amazon. Users consistently praise its reliable performance and ease of setup, highlighting its ability to handle large printing tasks without frequent paper jams or errors. Many reviewers appreciate the high print quality, particularly for text documents, noting that it produces sharp and clear prints.
What aspects of this product do users like the most? One of the most frequently mentioned positive aspects is the printer’s speed and efficiency. Users value the quick print times and the automatic duplex printing feature, which saves both time and paper. The wireless connectivity is another standout feature, with many reviewers finding it easy to connect their devices and print from various platforms. Additionally, the compact size of the printer is a significant advantage for users with limited office space. The cost-effectiveness of the toner is also praised, as it provides a high page yield at a relatively low cost.
What flaws did users point out? Despite its many strengths, the Brother HL-L2460DW is not without its criticisms. Some users have reported issues with the wireless setup, noting that the connection can occasionally be unstable or difficult to establish. There are also mentions of the printer going into deep sleep mode, which can cause delays when waking up to print. A few reviewers have experienced difficulties with customer support, stating that resolving technical issues can be time-consuming. Additionally, while the printer excels at text documents, some users have noted that it struggles with graphics and images, which may not be as sharp or detailed as desired.
HP OfficeJet Pro 8135e all-in-one printer, color
Introduction to the item: The HP OfficeJet Pro 8135e is an all-in-one color printer that combines printing, scanning, copying, and faxing capabilities into one versatile device. Designed for small to medium-sized businesses, this printer supports high-volume printing with a monthly duty cycle of up to 25,000 pages. It features a 2.7-inch color touchscreen for easy navigation and comes with a 35-page automatic document feeder. The printer supports wireless connectivity, enabling users to print from smartphones, tablets, and laptops through HP Smart App, Apple AirPrint, and Google Cloud Print.
Overall analysis of the comments: The HP OfficeJet Pro 8135e has received an average rating of 4.4 out of 5 stars from over 1,500 reviews on Amazon. Users commend its multifunctionality and ease of use, particularly appreciating the intuitive touchscreen interface. The printer’s color print quality is often highlighted, with many users noting vibrant and accurate color reproduction, making it suitable for both professional documents and creative projects.
What aspects of this product do users like the most? Users frequently praise the HP OfficeJet Pro 8135e for its all-in-one functionality, which saves space and reduces the need for multiple devices. The print speed and quality, especially for color prints, are major positives, with many reviewers impressed by the crisp and clear output. The ease of wireless setup and the reliability of the wireless connection are also commonly mentioned, as users find it straightforward to connect and print from various devices. The HP Smart App receives positive feedback for its user-friendly design and the convenience it offers for managing print jobs remotely. Additionally, the cost-per-page is noted as being economical, particularly when using high-yield ink cartridges.
What flaws did users point out? Despite its many benefits, the HP OfficeJet Pro 8135e does have some drawbacks according to user feedback. Several users have reported issues with the automatic document feeder, stating that it can sometimes jam or misfeed pages. There are also mentions of occasional software glitches, such as the printer failing to recognize new ink cartridges or connectivity issues with certain devices. Some users find the printer’s build quality to be less robust than expected, with parts feeling flimsy or prone to breaking. A few reviewers have expressed frustration with the printer’s energy-saving mode, which can cause delays in starting print jobs. Lastly, while the color print quality is generally praised, some users have noted that the printer can be noisy during operation, which might be disruptive in quieter office environments.
Canon Pixma MG3620 wireless all-in-one color inkjet printer
Introduction to the item: The Canon Pixma MG3620 is a wireless all-in-one color inkjet printer designed to offer convenience and high-quality printing for home offices and small businesses. This printer provides print, scan, and copy functionalities, making it a versatile choice for various tasks. With support for mobile printing solutions such as Apple AirPrint, Google Cloud Print, and Canon Print app, the Pixma MG3620 allows users to print from their smartphones and tablets effortlessly. The printer also features automatic duplex printing, helping to save paper and reduce printing costs.
Overall analysis of the comments: The Canon Pixma MG3620 has received an average rating of 4.2 out of 5 stars from over 10,000 reviews on Amazon. Users appreciate the printer’s compact design and ease of use, particularly highlighting its straightforward setup process. The print quality, especially for photos and color documents, is frequently praised, making it a popular choice for users who need high-quality color prints.
What aspects of this product do users like the most? Users often commend the Canon Pixma MG3620 for its excellent print quality, especially for color prints and photos. The wireless connectivity is another major advantage, with many reviewers noting how easy it is to connect the printer to various devices and print directly from their smartphones or tablets. The automatic duplex printing feature is also well-received, as it helps save paper and is seen as a valuable addition for those printing large volumes of documents. Additionally, the compact size of the printer is appreciated by users with limited space, as it fits comfortably in small home offices or workspaces. The affordability of the printer and the cost-effectiveness of the ink cartridges are also highlighted as positive aspects.
What flaws did users point out? Despite its positive reviews, the Canon Pixma MG3620 has some drawbacks mentioned by users. One common issue is the printer’s slow print speed, especially when printing high-quality color documents or photos. Some users have reported connectivity issues, noting that the wireless connection can be unstable at times. There are also complaints about the printer’s software, with several reviewers mentioning that the setup process can be cumbersome and that the software interface is not very user-friendly. A few users have experienced paper jams and feeding issues, particularly when using thicker paper or photo paper. Lastly, while the printer’s compact size is generally appreciated, some users feel that the build quality is not as robust as they would like, with parts feeling flimsy or prone to breaking.
HP OfficeJet Pro 9125e all-in-one printer, color
Introduction to the item: The HP OfficeJet Pro 9125e is a high-performance all-in-one color printer designed to cater to the needs of small to medium-sized businesses. It offers a comprehensive range of functions, including printing, scanning, copying, and faxing. This printer features a large 2.65-inch color touchscreen for easy operation and a 35-sheet automatic document feeder to facilitate high-volume tasks. The OfficeJet Pro 9125e supports wireless printing from various devices through the HP Smart App, Apple AirPrint, and Google Cloud Print, and it includes advanced security features to protect sensitive business data.
Overall analysis of the comments: The HP OfficeJet Pro 9125e has received an average rating of 4.3 out of 5 stars from over 1,200 reviews on Amazon. Users praise the printer’s versatility and robust performance, particularly highlighting its fast print speeds and high-quality output for both text and color documents. Many reviewers also appreciate the ease of setup and the seamless wireless connectivity.
What aspects of this product do users like the most? Users frequently commend the HP OfficeJet Pro 9125e for its excellent print quality, especially for color documents and photos. The printer’s speed is another major positive, with many reviewers noting its ability to handle large print jobs quickly and efficiently. The multifunction capabilities are highly valued, as the printer’s scanning, copying, and faxing functions are reliable and easy to use. The wireless setup and connectivity are often mentioned as standout features, with users finding it simple to connect and print from various devices. The HP Smart App receives positive feedback for its intuitive design and the convenience it offers in managing print tasks remotely. Additionally, the printer’s build quality and modern design are appreciated, with many users considering it a durable and aesthetically pleasing addition to their office.
What flaws did users point out? Despite its many advantages, the HP OfficeJet Pro 9125e has some reported issues. A common complaint is the printer’s tendency to enter deep sleep mode, which can cause delays in starting print jobs. Some users have experienced problems with the automatic document feeder, mentioning that it can occasionally jam or misfeed pages. There are also mentions of the printer being somewhat noisy during operation, which might be disruptive in quieter office environments. A few reviewers have encountered connectivity issues, noting that the wireless connection can sometimes be unstable or drop unexpectedly. Additionally, while the printer’s ink cartridges are generally considered cost-effective, some users feel that the printer uses ink more quickly than expected, leading to frequent replacements. Lastly, customer support experiences are mixed, with some users finding it challenging to get timely and effective assistance for technical issues.
HP DeskJet 2855e wireless all-in-one color inkjet printer
Introduction to the item: The HP DeskJet 2855e is a wireless all-in-one color inkjet printer designed for home offices and small businesses. This printer combines printing, scanning, and copying functionalities into a compact and affordable package. It supports wireless printing through the HP Smart App, Apple AirPrint, and Google Cloud Print, allowing users to print from smartphones, tablets, and laptops with ease. The DeskJet 2855e also includes a simple control panel for straightforward operation and is compatible with HP’s Instant Ink subscription service, which can help reduce ink costs over time.
Overall analysis of the comments: The HP DeskJet 2855e has received an average rating of 4.1 out of 5 stars from over 800 reviews on Amazon. Users appreciate the printer’s affordability and compact design, highlighting its suitability for small workspaces. The printer’s wireless capabilities and ease of setup are frequently mentioned as positive aspects, with many users finding it convenient to print from various devices.
What aspects of this product do users like the most? Users often praise the HP DeskJet 2855e for its compact size and space-saving design, which makes it an excellent choice for home offices and small work environments. The printer’s affordability is another major plus, with many reviewers noting that it offers good value for money, especially when used with HP’s Instant Ink subscription service. The ease of wireless setup and connectivity is frequently highlighted, as users find it simple to connect the printer to their devices and start printing quickly. The print quality, particularly for text documents and simple color prints, is generally well-received, with users appreciating the clarity and sharpness of the output. Additionally, the printer’s intuitive control panel and straightforward operation are praised for making it easy to use, even for those who are not tech-savvy.
What flaws did users point out? Despite its positive attributes, the HP DeskJet 2855e has some drawbacks reported by users. One common issue is the printer’s slow print speed, particularly when printing high-quality color documents or photos. Some users have experienced connectivity problems, noting that the wireless connection can be unstable or difficult to set up initially. There are also complaints about the printer’s build quality, with several reviewers mentioning that it feels flimsy and less durable than expected. A few users have encountered issues with the printer’s software, stating that the installation process can be cumbersome and that the software interface is not very user-friendly. Additionally, while the Instant Ink subscription service is generally appreciated, some users feel that the printer uses ink more quickly than anticipated, leading to frequent cartridge replacements. Lastly, customer support experiences are mixed, with some users finding it challenging to receive timely and effective assistance for their issues.
Comprehensive analysis of top sellers
What do customers who buy this category want to get most?
Reliable wireless connectivity: Customers purchasing printers in this category consistently express the need for robust and reliable wireless connectivity. They want to be able to print from multiple devices, including smartphones, tablets, and laptops, without facing frequent connectivity issues or dropouts. Many users appreciate printers that support popular wireless printing standards such as Apple AirPrint and Google Cloud Print, as these allow for seamless integration with their existing devices and workflows. Additionally, a strong wireless connection helps in reducing the clutter of cables, contributing to a more organized and efficient workspace.
High-quality print output: Quality is a paramount concern for customers, particularly those who need printers for professional or business use. They seek printers that can deliver sharp, clear text and vibrant, accurate colors for graphics and photos. Users often look for printers with high DPI (dots per inch) ratings and advanced ink or toner technologies that ensure consistent, high-quality prints. For businesses, print quality can directly impact the perception of their brand, making it essential to have a printer that meets their standards.
Ease of setup and use: Ease of use is a critical factor for many customers, particularly those who are not technologically inclined. They prefer printers that offer a straightforward setup process and intuitive interfaces. Features like guided setup wizards, clear instructions, and user-friendly control panels are highly valued. Additionally, the availability of a reliable and well-designed mobile app can significantly enhance the user experience, allowing for easy management of print jobs and printer settings from a smartphone or tablet.
Cost-effective operation: Operating costs, particularly the cost of ink or toner, are a significant consideration for customers. Many users seek printers that offer high-yield cartridges or subscription services like HP’s Instant Ink, which can help reduce the overall cost per page. They appreciate transparent and predictable pricing models that allow them to budget more effectively. Additionally, features like automatic duplex printing, which saves paper, are seen as beneficial for reducing operating expenses.
Multifunction capabilities: Customers often prefer all-in-one printers that can handle multiple tasks such as printing, scanning, copying, and faxing. These multifunction devices are particularly appealing to small businesses and home offices where space and budget constraints make it impractical to have separate devices for each function. Users appreciate the convenience and efficiency that comes with having a single device capable of performing a variety of tasks.
What do customers who buy this category dislike the most?
Unreliable wireless connections: Despite the high demand for wireless connectivity, one of the most common complaints among users is the unreliability of wireless connections. Customers frequently report issues with printers losing their connection to the network, experiencing slow response times, or being difficult to set up initially. These problems can cause significant frustration and interrupt workflow, especially in busy office environments where reliable printing is essential.
Slow print speeds: Another major dissatisfaction is slow print speeds, particularly when printing high-resolution documents or photos. Users often express frustration with printers that take too long to start printing or that print at a sluggish pace. This issue is particularly problematic for businesses that require quick turnaround times for their print jobs, such as those that print large volumes of documents daily.
High cost of consumables: Many customers are unhappy with the high cost of ink or toner cartridges. They feel that the cost of replacement cartridges can quickly add up, making the overall cost of ownership much higher than anticipated. Some users also express dissatisfaction with printers that seem to use up ink or toner faster than expected, leading to frequent and costly replacements.
Paper handling issues: Problems with paper handling, such as frequent paper jams, misfeeds, and difficulties with the automatic document feeder, are common complaints. Users often find these issues particularly frustrating as they can cause significant delays and interruptions to their printing tasks. Inconsistent paper handling can also lead to wasted paper and increased operational costs.
Complex or unreliable software: The software and drivers associated with printers are often a source of frustration for customers. Issues such as difficult or buggy installation processes, non-intuitive interfaces, and compatibility problems with operating systems are frequently mentioned. Users expect printer software to be straightforward and reliable, facilitating smooth operation and easy management of their devices.
Noisy operation: Noise levels during printing can be a significant concern, especially in quiet office environments. Customers often complain about printers that are excessively noisy, noting that it can be distracting and disruptive to their work. They prefer printers that operate quietly, even when handling large or complex print jobs.
Inadequate customer support: Poor customer support is a recurring theme in negative reviews. Users often express dissatisfaction with the difficulty in reaching support representatives, long wait times, and unhelpful or poorly trained staff. Effective and accessible customer support is crucial, particularly when dealing with technical issues that require immediate resolution to avoid prolonged downtime.
Conclusion
In the competitive printer market, businesses must consider various factors to meet their operational needs effectively. Our analysis of top-selling printers on Amazon in the US market shows that customers prioritize reliable wireless connectivity, high-quality print output, ease of use, cost-effective operation, and multifunction capabilities. However, issues like unreliable connections, slow print speeds, high consumable costs, paper handling problems, complex software, noisy operation, and inadequate customer support can significantly impact user satisfaction. By addressing these pain points and focusing on delivering valued features, manufacturers can enhance their products, better serve users, and drive customer loyalty and market success.
