Emory Oakley

A help desk can make a great difference in e-commerce customer service. Read on to learn how to choose help desks and which ones to try for your business.

Efficiency in returns helps retain customers and saves businesses money. Read on to learn how e-commerce businesses can boost returns management efficiency.

It’s important to prepare for customer complaints and resolve them effectively. Read on to learn how to handle customer complaints with ease.

Customer service helps e-commerce businesses gain and retain customers. Read on to learn the 9 best practices for e-commerce customer service.

Effective communication channels are critical for good customer service. Read on to learn about the customer communication channels your business needs.

Remarketing targets people who have already shown interest in your business, which saves you money. Read on to learn about remarketing and how it works.

Social media plays a critical role in a business’s marketing strategy. Read on to understand its importance and how to build a robust social media strategy for your business.

Customer surplus is the satisfaction customers feel when they perceive they’ve gotten a good deal. Read on to learn how to use this useful psychological function to price your products.